![]() ![]() You do also get profit sharing, once a year as a 401K account, that the company will also provide a small match for if you put money in every paycheck. In 5 years, it's possible to go from $9-11/hr to more than double that. Continuous training after that will keep you apprised of new equipment, new promotions, and just about everything you should need to do your job. DISH provides training, 4 weeks or so, to get you up to speed. ![]() Offers great pay for the area for relatively unskilled work. Even if you don't, they'll still take you, as long as you show a modicum of ability to multitask and use a computer. moreĭo you have a technical background or interest, but no degree? Great! DISH will do well by you. And speaking of commission.ģ) the constant commission cuts, like creating a new category for th. BUT, if you do it too many times, a flag goes up.Īnother metric is how much you spend to keep a customer and yet ANOTHER metric is percentage of customers you have commit to a 1 or 2 year contract.īasically, EVERYTHING has to go right on that scorecard in order to get a decent commission. Another is retention rate which you have to be at 65% to max THAT portion of it and how do you do that? see point #1. There are about 4 metrics or so that all add up to the score which determines the commission. But, hey, it's all about that save rate in order to maximize that convoluted scorecard.Ģ) which brings me to my next con-the commission scorecard. Granted, there is no perfect service out there, but I heard enough complaints to know that DISH is overpriced and just not that great of a service, although mgmt will have you believe it as just about all of them have swallowed the company "KOOK-AID", as I call it.ġ) They encourage, in order to save a customer, to exhaust ALL options and some times that means not doing the best thing for the customer like putting them on Dish Pause when you know they want the service disconnected. First of all, this company is a dinosaur with streaming coming into the marketplace. Where do I start? The cons are plentiful. They frown on any employee who does not participate in their offer of free television service, and if you don't walk the company line and don't fully immerse yours. Employees are warm bodies of necessity, experience, and education notwithstanding, if you are hired to work within the customer service realm, you will always be there. You work within the department you are hired for, and an opportunity to move within the company is not existent. Management likes to dangle carrots in front of employees in regards to advancement, pay increases, cross-training, stock options, and changing positions internally that never materialize. You work the schedule management supplies, are docked evaluation points for calling in sick, and are sometimes scheduled mandatory overtime or holiday work and special events whether those types of service fall within your normal schedule or not. I personally had to jump through a sea of red tape just to co-ordinate time off for jury duty, there is no accommodation for family emergencies or personal needs. Scheduling is unfair, and employee requests are prioritized through productivity, with no consideration for seniority, longevity, importance or an employees' personal life. Criticism is met largely with complete ignorance or an appeasing answer meant only to pacify employees with no intention for addressing the problem. ![]() I have to say with all honesty that with 35+ years in the workforce, this was the worst employment experience I have ever had. ![]()
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